Student Grievance Redressal Policy

To provide students with a fair, transparent, impartial and timely mechanism for the redressal of their genuine grievances, and to promote a student-friendly institutional environment based on transparency and accountability.

This policy covers grievances of students relating to academic, administrative, infrastructural, examination, hostel, or other student-related matters.

Complaints relating to sexual harassment are dealt with by the Internal Complaints Committee (ICC) under the POSH Policy, and complaints relating to ragging by the Anti-Ragging Committee.

Grievances are examined by the Student Grievance Redressal Committee (SGRC), which functions in accordance with applicable regulatory provisions and institutional policies.

• Submission: The student submits the grievance in writing or by email to complaint.chws@its.edu.in, mentioning name, course, semester, roll number, contact details and a clear description of the grievance with supporting documents, if any.
• Examination: The SGRC examines the grievance and may call the student and other concerned persons to present their side.
• Decision: The committee communicates its decision to the student in writing in accordance with the prescribed procedure.
• Appeal: A student not satisfied with the decision may seek further redressal as provided under the UGC (Redressal of Grievances of Students) Regulations, 2023.

• Grievances are handled with confidentiality, fairness and due process.
• No student shall be victimised for raising a genuine grievance.
• Students are encouraged to use the grievance mechanism whenever they encounter issues that require formal institutional intervention.